1. Functional Requirements (What the System Should Do)

a. User Registration & Authentication

• Users must be able to create an account using their email, phone number, or social media accounts (e.g., Facebook, Google).
• Users must be able to log in securely to access their past bookings, preferences, and payment details.
• The system must provide password recovery options in case users forget their credentials.

b. Movie and Event Discovery

• Users should be able to search for movies, events, and shows based on multiple filters like location, time, genre, language, and rating.
• The system should allow browsing different categories, such as upcoming movies, trending events, or popular genres.
• Show timings, movie reviews, trailers, and ratings must be available for users to make informed decisions.

c. Seat Selection & Availability

• Users should be able to view available seats in a movie theater or event venue, including seat layout and pricing.
• The system must provide an intuitive interface for users to select their preferred seats for specific showtimes.

d. Ticket Booking & Payment Processing

• Users must be able to book tickets for movies or events and pay online using various payment methods, including credit/debit cards, UPI, digital wallets, etc.
• The system should support secure payment processing and display booking confirmation (e.g., e-ticket or QR code) to the user after successful payment.
• Users should receive an email/SMS confirmation with their booking details.

e. Customer Support & Feedback

• The system must provide easy access to customer support for users to raise issues regarding bookings, cancellations, refunds, or general inquiries.
• There must be options for users to leave ratings and reviews for movies, events, or theaters.

f. Event Management (For Organizers)

• Event organizers should be able to create and manage events (e.g., movies, concerts, or shows) on the platform.
• The system should allow organizers to set ticket prices, seat availability, and show timings.
• Organizers should be able to track sales, generate reports, and receive analytics on their events.

g. Notifications & Alerts

• Users must receive notifications regarding upcoming movie releases, events, special offers, or their booking status (e.g., booking confirmation or cancellations).
• The system should also send reminders for upcoming showtimes or tickets about to expire.

h. Cancellation & Refunds

• Users must have the ability to cancel their bookings and request a refund based on the event’s cancellation policy.
• The system should automatically process refunds when applicable.

2. Non-Functional Requirements (System Constraints)

a. Scalability

• BookMyShow must be able to handle millions of concurrent users, especially during peak booking times (e.g., movie releases, events).
• The system must scale to handle increased traffic, with the ability to add servers or use cloud infrastructure to support growing demand.

b. Performance & Response Time

• The system must ensure fast response times for searching movies, selecting seats, processing payments, etc. This means low latency and quick loading times.
• A delay in processing bookings or payment can frustrate users, so the system should be optimized to handle high-traffic periods without slowing down.

c. Availability & Reliability

• The system must be highly available, with minimal downtime. Users should be able to book tickets 24/7 without any interruptions, even during peak traffic.
• The platform should include failover mechanisms to ensure availability if some components fail.

d. Security

• Data privacy is essential. The system must secure sensitive data, such as user information, payment details, and transaction history, with industry-standard encryption techniques.
• It must also ensure that payment processing is secure and follows PCI DSS (Payment Card Industry Data Security Standard) compliance.
• User authentication should be robust, including options like two-factor authentication (2FA) for added security.

e. Data Consistency

• The system must ensure that user actions (like booking tickets or selecting seats) are processed consistently. For example, if a user books a ticket, the seat should be marked as unavailable immediately across all platforms (web and mobile).

f. Multi-Platform Support

• BookMyShow should be accessible on multiple platforms like mobile devices (iOS/Android), web browsers, and smart TVs. The experience should be consistent across devices.

g. Internationalization & Localization

• The system should support multiple languages and currencies for users in different regions. It should provide a localized experience based on the user’s geographical location.

3. Goals of the BookMyShow System

a. Improve User Experience

• Provide a seamless and user-friendly interface that allows users to easily discover, book, and manage tickets.
• Enhance personalization by offering recommendations based on past preferences and ratings.

b. Increase Booking Convenience

• Allow users to book tickets in advance for their favorite events, reducing the need to stand in queues.
• Provide a secure payment gateway and flexible payment options to ensure easy transactions.

c. Scale and Support Growth

• Ensure the system is designed to scale horizontally to handle increasing demand, particularly during peak times such as weekends or holidays.

d. Reliability and High Availability

• Ensure the platform is always online, providing users with uninterrupted access to movie and event bookings, regardless of traffic spikes or system failures.

e. Effective Event Management for Organizers

• Provide event organizers with a robust system for managing tickets, tracking sales, and gaining insights into audience preferences.

f. Data-Driven Decisions

• Collect analytics and insights from user behavior, bookings, and event feedback to help improve the system, plan new marketing campaigns, and enhance the overall experience.

g. Profitability

• Monetize through ticket sales, advertising, and partnerships. Partner with event organizers to offer promotional tickets or deals for users, generating additional revenue for BookMyShow.